Company: Client of The Griffin Groupe Executive Search
Location: Remote, USA
Job Type: Full Time
Industry: Chemical Manufacturing
Salary: $110,000
Relocation: offered to experienced candidates

QUALITY ASSURANCE (QA) MANAGER

RESPONSIBILITIES

Supervision of the QA Team including the preparation and delivery of staff performance evaluations, career development activities and regular 1:1’s and skip level 1:1’s
Provide general supervision, technical guidance and support to the QA Staff in the analysis, design, testing, and deployment of all quality assurance processes: Certificate of Analysis (CofA), Specification (raw material, customer, finished good), Document Change Notification (DCN), Corrective Action / Preventative Action (CAPA), Audits (customer, supplier, internal, process, 3rd party certification) and other key functions – including monitoring for compliance, trend/tracking, optimization and improvement plan
Performance to Safety, Quality, Availability & Cost Savings goals and other QA department goals and objectives
Manage department and overall expectations to current, future & desired state through explore, plan, develop and deploy initiatives & roadmaps es to support requirements for People (resources), Process & Systems to sustain current environment while building for future company needs and evolving quality best practices
Provides necessary definition, development, and deployment of the quality assurance strategy, addressing all aspects of the Quality Operating System
Creates and sustains leading and lagging metrics to demonstrate quality performance across all key measurements defined, with improvement plans related to Quality, Availability and Cost
Implements ongoing quality improvement processes working with interdepartmental teams
Maintains ultimate responsibility for assuring that all products are defect free and compliant with technical specifications
Demonstrate a high level of ethical behavior, professional appearance and attitude while performing his/her job duties and while providing a positive image to both internal and external customers
Manages and responds to quality issues - company-wide, customers & suppliers. Delivers root cause, ensuring containment and no future repeats companywide
Design and develop reports of the performance of the Quality Operating System and any need for improvement to Senior Management including recommendation proposals
Promote the awareness of customer requirements throughout the organization
Performs other related duties as directed
Supporting current & future needs through governance, infrastructure, systems, coaching/training, metrics, oversight, compliance, escalation & continuous improvement
Robust Quality Operating System are established, implemented, maintained, monitored, and continuously improved
Work cross functionally with all departments to maintain the quality operating system to adhere to the ISO9001 standard or other quality standards
Mentor subordinates and internal customers with interpretation of ISO requirements, SOP requirements, and other guidance documents, as
Interfaces with Manufacturing and Customer Service (or other groups) in problem resolution, and continual
Responds to customer complaints, inquiries and audit requirements relating to Manufacturing with appropriate sense of urgency and business

SPECIFIC COMPETENCIES

Data Gathering & Analysis- Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions
Planning & Organizing- Setting priorities and defining actions, time, and resources needed to achieve predefined goals
Results Orientation- Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance
Problem Solving- Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines
Attention to Detail- Taking responsibility for a thorough and detailed method of working
Usage of Technical Expertise- Acquiring and applying functional knowledge in one's own area of specialty
Written Communication- Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader
Quality Orientation- Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
People Development- Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.
Interpersonal Understanding- Showing interest in other people's feelings, attitudes, and reasoning
Leadership- Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
Negotiating- Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties.
Customer Focus- Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service.
Continuous Learning- Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.

REQUIRED QUALIFICATIONS, SKILLS & EXPERIENCE

5+ years in a Quality or other related field where Quality is a key attribute
Semiconductor, High Tech, Chemical or Manufacturing experience a plus
Strong people leadership skills, experience managing direct reports required
Strong program and project management skills
Strong process improvement/continuous improvement skills
Highly organized, effective time manager, able to balance competing priories and can take ambiguous situations and make sense out of them for others
Excellent written and verbal communication skills
Strong Change Management and influencing skills
History of teamwork, collaboration, partnership, and willingness to roll up one’s sleeves to get the job done
Deep analytical skills, strong out-of-the-box thinking and a curious mind
BS/BA; MBA Preferred or LEAN, Six Sigma (GB or BB)
Ability to travel (All US States & International), up to 50% of time
Office location at Moses Lake, WA, Milwaukie (Portland), OR, Mesa, AZ or remote (as approved)
Regular and punctual attendance is expected to accomplish the critical mission of the department and
Maintain physical condition and health to be able to timely perform assigned job duties

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