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Quality Assurance (QA) Manager

Remote, USA · Manufacturing
Company: Client of The Griffin Groupe Executive Search
Location: Remote, USA
Job Type: Full Time
Industry: Chemical Manufacturing
Salary: $110,000
Relocation: offered to experienced candidates


  • Supervision of the QA Team including the preparation and delivery of staff performance evaluations, career development activities and regular 1:1’s and skip level 1:1’s
  • Provide general supervision, technical guidance and support to the QA Staff in the analysis, design, testing, and deployment of all quality assurance processes: Certificate of Analysis (CofA), Specification (raw material, customer, finished good), Document Change Notification (DCN), Corrective Action / Preventative Action (CAPA), Audits (customer, supplier, internal, process, 3rd party certification) and other key functions – including monitoring for compliance, trend/tracking, optimization and improvement plan
  • Performance to Safety, Quality, Availability & Cost Savings goals and other QA department goals and objectives
  • Manage department and overall expectations to current, future & desired state through explore, plan, develop and deploy initiatives & roadmaps es to support requirements for People (resources), Process & Systems to sustain current environment while building for future company needs and evolving quality best practices
  • Provides necessary definition, development, and deployment of the quality assurance strategy, addressing all aspects of the Quality Operating System
  • Creates and sustains leading and lagging metrics to demonstrate quality performance across all key measurements defined, with improvement plans related to Quality, Availability and Cost
  • Implements ongoing quality improvement processes working with interdepartmental teams
  • Maintains ultimate responsibility for assuring that all products are defect free and compliant with technical specifications
  • Demonstrate a high level of ethical behavior, professional appearance and attitude while performing his/her job duties and while providing a positive image to both internal and external customers
  • Manages and responds to quality issues - company-wide, customers & suppliers. Delivers root cause, ensuring containment and no future repeats companywide
  • Design and develop reports of the performance of the Quality Operating System and any need for improvement to Senior Management including recommendation proposals
  • Promote the awareness of customer requirements throughout the organization
  • Performs other related duties as directed
  • Supporting current & future needs through governance, infrastructure, systems, coaching/training, metrics, oversight, compliance, escalation & continuous improvement
  • Robust Quality Operating System are established, implemented, maintained, monitored, and continuously improved
  • Work cross functionally with all departments to maintain the quality operating system to adhere to the ISO9001 standard or other quality standards
  • Mentor subordinates and internal customers with interpretation of ISO requirements, SOP requirements, and other guidance documents, as
  • Interfaces with Manufacturing and Customer Service (or other groups) in problem resolution, and continual
  • Responds to customer complaints, inquiries and audit requirements relating to Manufacturing with appropriate sense of urgency and business

  • Data Gathering & Analysis- Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions
  • Planning & Organizing- Setting priorities and defining actions, time, and resources needed to achieve predefined goals
  • Results Orientation- Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance
  • Problem Solving- Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines
  • Attention to Detail- Taking responsibility for a thorough and detailed method of working
  • Usage of Technical Expertise- Acquiring and applying functional knowledge in one's own area of specialty
  • Written Communication- Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader
  • Quality Orientation- Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
  • People Development- Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.
  • Interpersonal Understanding- Showing interest in other people's feelings, attitudes, and reasoning
  • Leadership- Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
  • Negotiating- Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties.
  • Customer Focus- Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service.
  • Continuous Learning- Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.

  • 5+ years in a Quality or other related field where Quality is a key attribute
  • Semiconductor, High Tech, Chemical or Manufacturing experience a plus
  • Strong people leadership skills, experience managing direct reports required
  • Strong program and project management skills
  • Strong process improvement/continuous improvement skills
  • Highly organized, effective time manager, able to balance competing priories and can take ambiguous situations and make sense out of them for others
  • Excellent written and verbal communication skills
  • Strong Change Management and influencing skills
  • History of teamwork, collaboration, partnership, and willingness to roll up one’s sleeves to get the job done
  • Deep analytical skills, strong out-of-the-box thinking and a curious mind
  • BS/BA; MBA Preferred or LEAN, Six Sigma (GB or BB)
  • Ability to travel (All US States & International), up to 50% of time
  • Office location at Moses Lake, WA, Milwaukie (Portland), OR, Mesa, AZ or remote (as approved)
  • Regular and punctual attendance is expected to accomplish the critical mission of the department and
  • Maintain physical condition and health to be able to timely perform assigned job duties
Ryan Schortmann
The Griffin Groupe
Director of Recruiting and Technology

Please contact me with any questions:


(w) 774-773-9321

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