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Bilingual Sites Coordinator - Ukrainian

Christ Church, Barbados · Information Technology
Company: Client of The Griffin Groupe Executive Search
Location: Christ Church, Barbados
Job Type: Full Time
Industry: Media Distribution
Salary: Commensurate with Experience
Bilingual Sites Coordinator - Ukrainian
Our Client is an online media distribution business that owns and operates subscriber based multimedia content platforms. These platforms distribute digital content such as movies, music, video games and e-books.
They offer an awesome array of benefits including housing allowance, quarterly bonuses, medical benefits, in-house doctor, complimentary breakfast and more.
  • Must be bilingual (English and Ukrainian)
  • Excellent written and verbal communication
  • Proficiency with Jira, Confluence, MS Office, Project & Visio.
  • GitHub and Subversion (SVN) Version Control experience
  • Ability to design processes to increase production capacity and quality
  • Providing effective communication and support between Barbados and Ukraine offices. Both written and spoken to a very high level of proficiency in both languages.
  • Ensuring 48 Hour policy for impediments / blockers is effective, escalating issues to Agile Coach, where required.
  • Facilitating requests for new sites and maintenance of existing sites via 3rd Party.
  • Reviewing requests and ensuring that all required details are provided prior to request being submitted to Ukraine Team.
  • Ensuring sites are subject to regular quality checks in conjunction with QA, based in both Ukraine & Barbados.
  • Appropriately tracking and updating progress on site delivery and maintenance in real time reporting systems.
  • Review daily reports from the Ukraine Team and ensure appropriate required actions and follow up take place.
  • Author weekly reports to 3rd Party which trend KPI / SLA targets and actuals, based on Cycle Time and Lead Time, ensuring that trends outside of standard deviation are explained in a summary context.
  • Review the current site creation process on an ongoing basis and optimise where necessary, to lower cost, increase efficiency of the process and improve site quality.
  • Attend daily stand up calls with Ukraine Team and Ukraine Project Manager from the Barbados office, ensuring that impediments affecting progress are discussed, resolved or escalated as appropriate.
  • Act as a single point of contact for 3rd party site requestor and internal stakeholders for site production.
  • Ensure that process documentation is kept up to date and correctly versioned, with the assistance of Technical Author.
  • Create workflows for sub-process to incorporate legal and compliance checks.
  • Handle ad-hoc translation requirements, as and when required or requested.
  • Proficiency with Jira, Confluence, MS Office, Project & Visio.
  • Exposure of GitHub and Subversion (SVN) Version Control would be beneficial.
  • High energy levels, enthusiasm and superior communication skills.
  • The ability to assimilate and predict potential technical challenges which affect production cycle time and quality of sites and course correct to ensure that the production pipeline remains clear.
  • Proven ability in the proposal of practical solutions to increase production and quality to optimal, to ensure tolerances to maintain standard deviation are controlled and consistently monitored.
  • A persuasive, persistent and credible approach to make the teams see the full picture and why change and continual improvement is necessary.
  • Knowledge of agile and lean production practices in a technical web site production environment.
  • A background in the application of quality processes within a web site production environment.
  • You design process “not for process sake” but to optimise production capacity without compromising quality. Ultimately, the changes you help make have a positive impact on the business and the people within it.
  • Considered and calm in your approach, within a fast moving and sometimes chaotic environment.
  • You use data and fact to act, not react.
  • Not emotionally driven in the work environment, you are the control and calm in a fast moving, sometimes chaotic environment.
  • Personable and rational, firm but fair, empathetic but emphatic
Ryan Schortmann
The Griffin Groupe
Director of Recruiting and Technology

Please contact me with any questions:


(w) 774-773-9321

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